Intelswift + Slack + Jira Software Cloud

Add new Intelswift tickets as Jira issues and send Slack channel messages

Managing support tickets across Intelswift and Jira can require duplicate data entry and manual coordination. This Zap automatically creates a Jira issue whenever a new Intelswift ticket is created, links the related records between both systems, and sends a notification to a designated Slack channel with the ticket and Jira issue details. Your team can track new support requests from a single workflow, reducing manual work and improving visibility across support and engineering teams.

When this happens...
New TicketTriggers when a new ticket is created.
TriggerInstant
automatically do this...
Create IssueCreates a new issue.
ActionWrite
then do this...
Link External TicketAssociates an existing IntelSwift ticket with a unique identifier from a third-party application to enable seamless data synchronization
ActionWrite
then do this!
Send Channel MessageTriggers when a new message is posted to a specific #channel you choose.
ActionWrite

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Discover other triggers and actions you can use with Intelswift, Jira Software Cloud, and more

AI Summary Created
Triggers when an AI-generated summary is created for a conversation.
Trigger
Instant
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Updated Contact
Triggers when a contact is updated.
Trigger
Instant
Try It
Conversation Closed
Triggers when a conversation is closed.
Trigger
Instant
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Conversation Updated
Triggers when a new conversation is updated (e.g., assigned, resolved, tagged).
Trigger
Instant
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New Message
Triggers when a new message is created.
Trigger
Instant
Try It

Updated Ticket
Triggers when a ticket is updated.
Trigger
Instant
Try It
- Enter Ticket Number
  Required
- Enter Notes for Ticket
  Required
Action
Write

- Enter Ticket description
- Add Resolution
- Enter ticket type
- Enter ticket priority
- Enter ticket status
- Select Agent
Action
Write
- Enter Ticket ID
  Required
- Enter external Origin
  Required
- Enter External ID
  Required
Action
Write
- Enter Contact
  Required
- Enter Tag
  Required
Action
Write
- Enter Ticket Number
  Required
- Enter Ticket description
- Add Resolution
- Enter ticket type
- Enter ticket priority
- Enter ticket status
- Select Agent
Action
Write
- Search contact
Action
Search
- Project
- Status
Trigger
Polling
Try It
- Project
  Required
- Status
- Assignee
Trigger
Polling
Try It
- Issue
  Required
- Attachment
  Required
Action
Write
- Issue
  Required
- Form action
  Required
- Submit form
  Required
Action
Write
- Issue
  Required
- User
Action
Write
- Format_info
- Project
  Required
- Issue Type
  Required
Action
Write
- Issue
  Required
- Project
- Board
  Required
- Sprint
  Required
Action
Write
- Format_info
- Issue
  Required
- Status
Action
Write
- Attachment ID
  Required
Action
Search
- Summary
- Key
- Fields
Action
Search
- JQL
  Required
- Fields
- Max results
Action
Search
- Filter Name
- Owner Name
Action
Search
- Board
  Required
- Sprint
  Required
Action
Search
- Summary
- Key
- Fields
- Format_info
- Project
  Required
- Issue Type
  Required
Action
Search or write
New Channel
Triggers when a new #channel is created.
Trigger
Instant
Try It
- Include_alias
Trigger
Instant
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- Username
- Highlight Word
- Trigger for Bot Messages?
- Only Public Channels?
Trigger
Instant
Try It
- Channel
  Required
Trigger
Instant
Try It
- Channel
  Required
- Trigger for Bot Messages?
Trigger
Instant
Try It
New Saved Message
Triggers when you save a message.
Trigger
Instant
Try It
- Channel
  Required
- Message
  Required
- Reaction
  Required
Action
Write
- Conversation ID
  Required
Action
Write
- Channel
  Required
- Users
  Required
Action
Write
- Title
- Content
- Channel ID
Action
Write
- Send Multi Message
- Message Text
  Required
- Send as a bot?
- Include a link to this automation?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap_id
Action
Write
- Allowed_edit_copy
- Conversation ID
  Required
- Message TS (ID)
  Required
- Posted By
- Content Type
- Reply Broadcast
Action
Write
- Channel
  Required
- Add Zapier app to channel automatically?
- Message Text
  Required
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this automation?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap_id
- File
- Thread
- Send Channel Message?
Action
Write
- Channel
  Required
- Topic
  Required
- Topic set by
Action
Write
- Status Text
- Status Emoji
- Expiration Time
Action
Write
Remove User from Channel
This action removes a specified user from a specified channel in Slack.
Action
Write
Edit Message
This action updates a specific message sent by the same Authenticated user on Slack. You need to provide the Channel ID, the Timestamp of the message to be edited, and the new text for the message.
Action
Write
Find Public Channel
This action will find a public channel in Slack using either the channel's ID or name.
Action
Write
Delete Message
This action deletes an existing message in a specific channel on Slack. You need to provide the channel ID and the message timestamp as inputs.
Action
Write
- Conversation ID
  Required
Action
Search
- Conversation ID
  Required
- Message ID (ts)
  Required
Action
Search
- Search Query
  Required
- Sort By
- Sort Direction
- Include Bot Messages in Search Results?
Action
Search
- ID
  Required
- Return Raw Results?
Action
Search
- Username
  Required
- Return Raw Results?
Action
Search

New Contact
Triggers when a new contact is created.
Trigger
Instant
Try It
Tag Added to Contact
Triggers when a contact is tagged.
Trigger
Instant
Try It
New Conversation
Triggers when a new conversation is created.
Trigger
Instant
Try It
Tag Added to Conversation
Triggers when a tag is applied to a conversation.
Trigger
Instant
Try It
New Ticket
Triggers when a new ticket is created.
Trigger
Instant
Try It
- Enter Conversation
- Note
Action
Write
- Enter Contact
  Required
- Enter Tags
  Required
Action
Write
- Enter Contact ID
- Enter external Origin
  Required
- Enter External Id
  Required
Action
Write
- Please Select Conversation
- Message
Action
Write
- Enter Email
  Required
- Enter Name
  Required
- Enter Origin
  Required
- Enter phone No
- Enter Tags
- Enter Contact
Action
Write
- Search Here :
Action
Search
- Enter search
  Required
Action
Search
- JQL
- Order_by
Trigger
Polling
Try It
- Project
- Status
Trigger
Polling
Try It
- Issue
  Required
- Comment
  Required
Action
Write
- First Issue
  Required
- Link Type
  Required
- Second Issue
  Required
Action
Write
- Issue
  Required
- Time Spent
  Required
- Work Description
- Started Date
Action
Write
- Issue
  Required
- Form
  Required
Action
Write
- Issue
  Required
- Form
  Required
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Project
  Required
- Name
  Required
Action
Search
- Filter
  Required
- Max Results
- Fields
Action
Search
- Key
- Fields
Action
Search
- Search by Parameter
  Required
Action
Search
- Keyword
  Required
Action
Search
- Trigger for Bot Messages?
- Optimized data
Trigger
Instant
Try It
- Channel
  Required
- Trigger for Bot Messages?
- Optimized data
Trigger
Instant
Try It
- Channel
- User Name
- Shared
Trigger
Instant
Try It
- Search Query
  Required
- Optimized data
Trigger
Polling
Try It
- Channel ID
- Reaction
- Member ID
- Message Author ID
Trigger
Instant
Try It
- Automation Identifier
- Access type
Trigger
Instant
Try It
New User
Triggers when a new Slack user is created / first joins your org.
Trigger
Instant
Try It
- Text
  Required
- Remind when?
  Required
- Remind who?
Action
Write
- Conversation ID
  Required
- Scheduled As
  Required
- Scheduled Message ID
  Required
Action
Write
- Channel
  Required
- Add Zapier app to channel automatically?
- Message Text
  Required
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this automation?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- File
- Thread
- Send Channel Message?
- Zap_id
Action
Write
- Allowed_delete_copy
- Conversation ID
  Required
- Message TS (ID)
  Required
- Posted By
Action
Write
- Canvas ID
  Required
- Operation
  Required
Action
Write
- Channel Name
  Required
Action
Write
- Status_copy
- Approval request message
  Required
- Send message as
  Required
- Approval type
  Required
- Zap_id
- Include a link to this automation?
- Approve button URL
- Approve button label
- Add decline button
- Add details button
- Require confirmation
Action
Write
- First Name
- Last Name
- Title
- Email
- Display Name
- User
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
Get Message by Timestamp
This action retrieves a specific message from a conversation history in Slack using the message's timestamp.
Action
Write
Retrieve Thread Messages
This action retrieves all the messages sent to a specific thread in a selected channel.
Action
Write
Create Private Channel
This action creates a private channel in Slack.
Action
Write
- Conversation ID
  Required
Action
Search
- Conversation ID
  Required
- Message ID (ts)
  Required
Action
Search
- Conversation ID
  Required
- Message TS (ID)
  Required
Action
Search
- Email
  Required
- Return Raw Results?
Action
Search
- Full Name
  Required
- Return Raw Results?
Action
Search

About Intelswift

Intelswift is an AI platform for customer service automation, delivering fast, personalized support across chat, voice, email, and messaging channels.

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Related categories

AI Chatbots

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About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.

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Related categories

Team Chat

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Chatwork

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Microsoft Teams

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Twist

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About Jira Software Cloud

Jira Software Cloud is a bug and issue tracking tool that allows software developers to manage product development. This integration connects to cloud-hosted instances of Jira.

Learn moreLearn moreHelpHelp

Related categories

Project Management

Related Zap Templates

Send new conversation summaries in Intelswift via Slack channel messages

Add new Intelswift contact tags as Pipedrive labels and send Slack channel messages

Update Jira issues and send Slack channel messages for newly-updated Intelswift tickets