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Zapier makes it easy to integrate Freshdesk with Trello - no code necessary. See how you can get setup in minutes.
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Freshdesk
Freshdesk
1. Choose trigger event
Trello
Trello
2. Choose action
1. Select the event
Setup
Test
Freshdesk
Choose a trigger event
Choose a trigger
A trigger is the event that starts your Zap—like a "New Ticket" from Freshdesk.
Add your action
An action happens after the trigger—such as "Create Checklist Item in Card" in Trello.
You’re connected!
Zapier seamlessly connects Freshdesk and Trello, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Create a new record or update an existing record in your app.
Board ID
List ID
Card ID
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Board ID
Required
Label ID
Required
List ID
Card ID
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Board ID
Required
Member ID(s)
Required
List ID
Card ID
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Board ID
Required
List ID
Required
Name
Required
Description
Label ID
Custom_labels
Card Position
Member ID(s)
Start Date
Due Date
File Attachments
URL Attachments
Checklist Name
Checklist Items
Cover Info
Card Color
Brightness
URL
Size
Location Info
Coordinates
Address
Location
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Board ID
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Board ID
Required
List ID
Card ID
Required
Checklist ID
Required
Checklist Item ID
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Board ID
List ID
Card ID
Checklist ID
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Board
Required
Name
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Action ID
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Board ID
Required
Label Name
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Card ID
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Board ID
Required
List ID
Card ID
Search
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Board ID
Required
List ID
Card ID
Required
Checklist ID
Required
Search
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Label ID
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Member ID
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Organization ID
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Organization
Board
List Name
Keyword
Member
Label
Due Date Filter
Has Filter
Only Starred Boards
Open Cards Only
Cards Limit
Return Limited Fields
Action
This is an event a Zap performs.
Search
Find existing data in your app
Board ID
Required
Label Name
Required
Color
Action
This is an event a Zap performs.
Search or write
Find existing data in your app, or create a new record if no data is found
Board ID
Required
List ID
Card ID
Required
Search
Required
Checklist Name
Required
Checklist to Copy ID
Checklist Items
Checklist Position
Action
This is an event a Zap performs.
Search or write
Find existing data in your app, or create a new record if no data is found
For AI agents & developers
Use Freshdesk and Trello with AI agents and code
Beyond Zap workflows. Call Freshdesk and Trello actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.
No code
Connect via Zapier MCP
Expose Freshdesk and Trello actions as tools in any MCP client. Authenticate once, then call them in natural language.
Example actions on this page
Add Notes to a Ticket
Create Checklist Item in Card
Works with
Claude · ChatGPT · Cursor · any MCP-compatible client
There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.
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Customers who say using Zapier has made them better at their job
25m
Customers have created over 25 million Zaps on the platform
6 mins
The average user takes less than 6 minutes to set up a Zap
Connect Freshdesk and Trello to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
Automate your lead management and improve conversions
With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
Create more impactful campaigns with automation
Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
Provide world-class support with a little help from automation
Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
Automate your way to actionable, up-to-date data
The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
Resolve incidents faster with automation
Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
Learn how to automate Freshdesk on the Zapier blog
Learn how to automate Trello on the Zapier blog
Make work flow with AI
Level up your Freshdesk to Trello integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
Frequently Asked Questions about Freshdesk + Trello integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Freshdesk and Trello
How do I integrate Freshdesk with Trello using your platform?
You can integrate Freshdesk with Trello by using our automated workflows. Simply select Freshdesk as the trigger app and choose a trigger event like 'New Ticket'. Then, set Trello as the action app and choose an action such as 'Create Card'. Once set up, our platform will handle the automation whenever the specified event occurs.
Can I customize which Trello lists new Freshdesk tickets are sent to?
Yes, during the setup of your workflow, after selecting Trello as the action app and 'Create Card' as the action event, you can specify which list on your Trello board should receive new cards based on tickets created in Freshdesk. This customization allows you to organize tasks based on your needs.
Is it possible to update a Trello card when a Freshdesk ticket status changes?
Certainly! You can set up an automation where a change in ticket status in Freshdesk acts as a trigger. Then, choose an appropriate update action for Trello, such as moving a card to a different list or adding labels, so that the corresponding Trello card reflects this change.
What kind of triggers from Freshdesk can initiate actions in Trello?
A variety of triggers from Freshdesk can be used to initiate actions in Trello. Some common ones include 'New Ticket', 'Updated Ticket', and 'Closed Ticket'. Each trigger can be linked to specific actions in Trello like creating cards, updating card details, or moving cards between lists.
Are there any limitations when integrating Freshdesk with Trello?
While our platform handles most basic and advanced integrations smoothly, limitations may exist based on API restrictions from either service or specific actions not supported directly within their given API endpoints. It's important to review both services' capabilities if you encounter issues.
Can comments added in a Freshdesk ticket appear on a linked Trello card automatically?
Yes, you can create an automated workflow where adding a comment in a Freshdesk ticket triggers an update action that posts this comment onto the linked card's comment section in Trello. This ensures that all communications are seamlessly integrated across platforms.
How do I troubleshoot if my integration between Freshdesk and Trello isn’t working correctly?
First, verify that all trigger events and conditions are correctly set up. Check that both apps have authorized connections through our website. If issues persist, reviewing detailed logs available on your dashboard might provide insights into connectivity problems or other errors occurring during automation execution.
About Freshdesk
Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
