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8x8
8x8
1. Choose trigger event
Slack
Slack
2. Choose action
1. Select the event
Setup
Test
8x8
Choose a trigger event
Choose a trigger
A trigger is the event that starts your Zap—like a "New Chat Apps Message Received" from 8x8.
Add your action
An action happens after the trigger—such as "Add Reaction" in Slack.
You’re connected!
Zapier seamlessly connects 8x8 and Slack, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
Create a new record or update an existing record in your app.
Conversation ID
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Channel
Required
Users
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Title
Content
Channel ID
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Send Multi Message
Message Text
Required
Send as a bot?
Include a link to this automation?
Attach Image by URL
Auto-Expand Links?
Link Usernames and Channel Names?
Schedule At
Zap_id
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Allowed_edit_copy
Conversation ID
Required
Message TS (ID)
Required
Posted By
Content Type
Reply Broadcast
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Channel
Required
Add Zapier app to channel automatically?
Message Text
Required
Send as a bot?
Bot Name
Bot Icon
Include a link to this automation?
Attach Image by URL
Auto-Expand Links?
Link Usernames and Channel Names?
Schedule At
Zap_id
File
Thread
Send Channel Message?
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Channel
Required
Topic
Required
Topic set by
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Status Text
Status Emoji
Expiration Time
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Remove User from Channel
This action removes a specified user from a specified channel in Slack.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Edit Message
This action updates a specific message sent by the same Authenticated user on Slack. You need to provide the Channel ID, the Timestamp of the message to be edited, and the new text for the message.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Find Public Channel
This action will find a public channel in Slack using either the channel's ID or name.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Delete Message
This action deletes an existing message in a specific channel on Slack. You need to provide the channel ID and the message timestamp as inputs.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Conversation ID
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Conversation ID
Required
Message ID (ts)
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Search Query
Required
Sort By
Sort Direction
Include Bot Messages in Search Results?
Action
This is an event a Zap performs.
Search
Find existing data in your app
ID
Required
Return Raw Results?
Action
This is an event a Zap performs.
Search
Find existing data in your app
Username
Required
Return Raw Results?
Action
This is an event a Zap performs.
Search
Find existing data in your app
For AI agents & developers
Use 8x8 and Slack with AI agents and code
Beyond Zap workflows. Call 8x8 and Slack actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.
No code
Connect via Zapier MCP
Expose 8x8 and Slack actions as tools in any MCP client. Authenticate once, then call them in natural language.
Example actions on this page
Send Bulk SMS
Add Reaction
Works with
Claude · ChatGPT · Cursor · any MCP-compatible client
There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.
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Connect 8x8 and Slack to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
Automate your lead management and improve conversions
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Provide world-class support with a little help from automation
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Automate your way to actionable, up-to-date data
The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
Resolve incidents faster with automation
Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
Learn how to automate Slack on the Zapier blog
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Frequently Asked Questions about 8x8 + Slack integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with 8x8 and Slack
Can I integrate 8x8 with Slack for notifications?
Yes, you can integrate 8x8 with Slack to receive notifications directly in your Slack channels. This integration setup would allow you to trigger notifications for specific events such as missed calls or voicemails in 8x8.
How do we manage call handling within Slack using 8x8 integration?
With the 8x8 and Slack integration, users are able to manage call notifications within Slack channels. Although direct call handling isn't available, users can be notified of incoming and missed calls, allowing them to keep track of communication efficiently.
What triggers are available for the 8x8 and Slack integration?
Triggers such as 'New Voicemail', 'Missed Call', and 'Incoming Call' are available when integrating 8x8 with Slack. These triggers allow for automated actions in Slack whenever these events occur in your 8x8 system.
Are there any actions that can be executed in Slack from an 8x8 trigger?
Yes, actions like sending a channel message or directing a notification to specific team members can be executed in response to an event detected by an 8x8 trigger like a new voicemail or a missed call.
Do we need any specific permissions to link our 8x8 account with Slack?
You need administrative privileges on both platforms to configure the integration between your 8x8 account and Slack. This ensures both systems are able to communicate securely and effectively.
Can I customize which types of alerts I receive in Slack from the 8x8 system?
Yes, you can customize alerts by choosing specific triggers when setting up the integration. For example, if you only want notifications for voicemails but not for missed calls, these preferences can be configured accordingly.
How frequently do notifications get sent from 8x8 to our linked Slack channel?
Notifications from your linked 8x8 account are sent immediately as soon as an event matching one of your configured triggers occurs. This ensures real-time updates within your communication workflow.
About 8x8
8x8’s integrated communications platform as a service(CPaaS) providing SMS, Voice, Chat Apps and Video Interaction integrations
Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
