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Zapier makes it easy to integrate Freshdesk with Google Sheets - no code necessary. See how you can get setup in minutes.
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Freshdesk
Freshdesk
1. Choose trigger event
Google Sheets
Google Sheets
2. Choose action
1. Select the event
Setup
Test
Freshdesk
Choose a trigger event
Choose a trigger
A trigger is the event that starts your Zap—like a "New Ticket" from Freshdesk.
Add your action
An action happens after the trigger—such as "Create Spreadsheet Column" in Google Sheets.
You’re connected!
Zapier seamlessly connects Freshdesk and Google Sheets, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Create a new record or update an existing record in your app.
Drive
Spreadsheet
Required
Worksheet
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Drive
Spreadsheet
Required
Worksheet
Required
Frozen Rows Count
Frozen Columns Count
Sheet Position
Hide Sheet
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Drive
Spreadsheet
Required
Worksheet
Required
Source Range
Required
Destination Range
Required
Paste Type
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Drive
Title
Required
Spreadsheet to Copy
Headers
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Info
Drive
Spreadsheet
Required
Worksheet
Required
Row(s)
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Info
Drive
Spreadsheet
Required
Worksheet
Required
Row(s)
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Drive
Spreadsheet
Required
Worksheet
Required
Row
Required
Background Color
Text Color
Bold
Italic
Strikethrough
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Drive
Spreadsheet
Required
Worksheet
Required
Cell Range
Required
Validation Type
Required
Input Message
Strict Validation
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Drive
Spreadsheet
Required
Worksheet
Required
Row
Required
Overwrite All Columns
Background Color
Text Color
Bold
Italic
Strikethrough
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Api_docs_info
Stop on error
Required
HTTP Method
Required
URL
Required
Query string parameters
Additional request headers
Body
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Drive
Spreadsheet Name
Required
Search Type
Action
This is an event a Zap performs.
Search
Find existing data in your app
Drive
Spreadsheet
Required
Worksheet
Required
A1 Range
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Drive
Spreadsheet
Required
Worksheet
Required
Row ID
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Drive
Spreadsheet
Required
Worksheet
Required
Lookup column
Required
Lookup value
Required
Supporting lookup column
Supporting lookup value
Search from last row
Row count
Action
This is an event a Zap performs.
Search
Find existing data in your app
Drive
Spreadsheet
Required
Title
Required
Overwrite existing worksheet with the same title
Headers
Action
This is an event a Zap performs.
Search or write
Find existing data in your app, or create a new record if no data is found
For AI agents & developers
Use Freshdesk and Google Sheets with AI agents and code
Beyond Zap workflows. Call Freshdesk and Google Sheets actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.
No code
Connect via Zapier MCP
Expose Freshdesk and Google Sheets actions as tools in any MCP client. Authenticate once, then call them in natural language.
Example actions on this page
Add Notes to a Ticket
Create Spreadsheet Column
Works with
Claude · ChatGPT · Cursor · any MCP-compatible client
There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.
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Practical ways you can use Freshdesk and Google Sheets
Track customer tickets in Sheets
When a new ticket is created in Freshdesk, Zapier adds the ticket details to a Google Sheet. This provides business owners with an easy-to-read, centralized view of incoming customer issues, helping to analyze trends and prioritize resources.
Each time a ticket is updated in Freshdesk, Zapier logs the update in Google Sheets. This helps support teams monitor the status of customer tickets in real-time, allowing for more efficient escalations and follow-ups.
When a new contact is added in Freshdesk, Zapier logs the contact information in a Google Sheet. This ensures IT administrators have an up-to-date contact repository, reducing time spent searching for essential details.
Learn how to automate Freshdesk on the Zapier blog
Learn how to automate Google Sheets on the Zapier blog
Make work flow with AI
Level up your Freshdesk to Google Sheets integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
Frequently Asked Questions about Freshdesk + Google Sheets integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Freshdesk and Google Sheets
How can I integrate Freshdesk with Google Sheets?
You can integrate Freshdesk with Google Sheets by setting up automated workflows using our platform. This involves selecting triggers from Freshdesk, like 'New Ticket' or 'Updated Contact', and then choosing actions in Google Sheets, such as 'Create Spreadsheet Row'.
What triggers are available when integrating Freshdesk with Google Sheets?
When setting up the integration, you can use various triggers in Freshdesk, including 'New Ticket', 'Ticket Updated', and 'New Contact'. Each trigger allows you to perform specific actions in Google Sheets, such as adding a new row or updating existing data.
Can I update an existing Google Sheet with data from Freshdesk?
Yes, you can configure our platform to update an existing Google Sheet by setting up a workflow where a trigger from Freshdesk, such as 'Ticket Updated', leads to an action like 'Update Spreadsheet Row' in your selected sheet.
Is it possible to create a new Google Sheet when a new contact is added in Freshdesk?
Certainly! You can set the trigger as 'New Contact' in Freshdesk and choose the action 'Create Spreadsheet' in Google Sheets. This automation will generate a new sheet for each contact addition.
Do I need to have coding skills to set up the integration between Freshdesk and Google Sheets?
No coding skills are required. Our user-friendly interface allows you to connect triggers from Freshdesk with actions in Google Sheets using simple drop-down menus and options.
How do I manage errors during the integration process?
When errors occur during the setup or execution of your integrations, we provide detailed logs and notifications. You can access these through our platform's dashboard and adjust your workflows accordingly.
Can multiple actions be triggered by a single event in Freshdesk?
Yes, you can configure multiple actions for a single trigger. For example, when a ticket is updated in Freshdesk, you could simultaneously update rows in different sheets or perform other operations across your integrated apps.
About Freshdesk
Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.