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Zapier makes it easy to integrate Airtable with Zendesk - no code necessary. See how you can get setup in minutes.
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Airtable
Airtable
1. Choose trigger event
Zendesk
Zendesk
2. Choose action
1. Select the event
Setup
Test
Airtable
Choose a trigger event
Choose a trigger
A trigger is the event that starts your Zap—like a "New Record" from Airtable.
Add your action
An action happens after the trigger—such as "Delete User" in Zendesk.
You’re connected!
Zapier seamlessly connects Airtable and Zendesk, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
Create a new record or update an existing record in your app.
Ticket
Required
Tags
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Ticket
Required
Comment
Required
Comment format
Should the comment be public?
File
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Ticket
Required
Tags
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Ticket
Required
Subject
Assignee
Group
New status
New Comment to add to the Ticket
New Comment format
Should the new Comment be public?
Tags
Additional Tags
Remove Tags
Type
Priority
Submitter
Brand
External ID
Requester
Sharing Agreements
Ticket form
Collaborators
Collaborator Emails
Email CC
Attachment
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Name
Required
Email
Details
Notes
Phone
Tags
Role
Organization
External_id
Verified
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Query
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Info
Type
Action
This is an event a Zap performs.
Search
Find existing data in your app
Ticket_id
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Query
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Query
Required
Name
Required
Email
Details
Notes
Phone
Tags
Role
Organization
External_id
Verified
Action
This is an event a Zap performs.
Search or write
Find existing data in your app, or create a new record if no data is found
For AI agents & developers
Use Airtable and Zendesk with AI agents and code
Beyond Zap workflows. Call Airtable and Zendesk actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.
No code
Connect via Zapier MCP
Expose Airtable and Zendesk actions as tools in any MCP client. Authenticate once, then call them in natural language.
Example actions on this page
Add Comment to Record
Delete User
Works with
Claude · ChatGPT · Cursor · any MCP-compatible client
There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.
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Customers have created over 25 million Zaps on the platform
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Practical ways you can use Airtable and Zendesk
Log new Zendesk users in Airtable.
Understand your customer base better. When a user is created in Zendesk, Zapier automatically creates a corresponding record in Airtable, centralizing customer information for quick decision-making and insights.
Update Airtable records from Zendesk ticket updates.
Keep your database up-to-date automatically. When a ticket is updated in Zendesk, Zapier updates the corresponding Airtable record, ensuring your information remains accurate without manual tracking.
Streamline IT request tracking. When a new ticket is created in Zendesk, Zapier logs the ticket details in Airtable, creating a single source of truth for IT support workflows.
Level up your Airtable to Zendesk integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
Frequently Asked Questions about Airtable + Zendesk integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Airtable and Zendesk
How can I connect my Airtable account with Zendesk?
You can connect your Airtable account with Zendesk by using API keys from both platforms within our integration settings. Once authenticated, you can start creating Zaps that define triggers and actions, such as creating a new Zendesk ticket when a new record is added in Airtable.
What triggers and actions are available for the Airtable-Zendesk integration?
For this integration, you can use triggers like 'New Record in View' from Airtable or 'New Ticket' in Zendesk. Actions include 'Create Record' in Airtable or 'Create Ticket' in Zendesk among others.
Can I update existing records in Airtable through a trigger from Zendesk?
Yes, you can set up a workflow where specific triggers from Zendesk update existing records in Airtable. You'll need to specify the fields that require updates based on your needs.
Is it possible to create chained workflows combining both triggers and actions between Airtable and Zendesk?
Absolutely! You can design complex workflows where actions caused by one trigger lead to another event. For example, creating a ticket in Zendesk could simultaneously update multiple fields across different tables in Airtable.
What should I do if my Zap fails during the data transfer between Airtable and Zendesk?
If your Zap fails during the data transfer, check for connectivity issues or errors in configuration settings for both apps. Proper authentication is crucial; ensure your API keys are correctly entered. Our support team is always ready to assist.
Are there any limitations on the number of records processed when using this integration?
While there are no hard limits on processing records for most integrations, consider performance impacts if dealing with large volumes of data. Segmenting Zaps can help manage loads efficiently between both apps.
How often does the data sync occur between Airtable and Zendesk once a trigger is set up?
The frequency of data syncing depends on your plan level; generally, our system checks for new data every few minutes once a trigger fires, ensuring timely updates across applications.
About Airtable
Organize anything with Airtable, a modern database created for everyone. Airtable is a fast and flexible way to create tables to keep track of anything, from sales leads to vacation planning to inventory management.
