Connect ActiveCampaign and Intercom to power AI-driven automation

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Launch your first automated workflow

Start with a template that brings ActiveCampaign and Intercom together. Build enterprise-grade automation in minutes.

Our most popular template

Create ActiveCampaign contacts for newly added lead emails in Intercom
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Intercom + ActiveCampaign
Manage tags for contacts in ActiveCampaign when new conversations occur in Intercom
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Intercom + ActiveCampaign
Add notes to ActiveCampaign contacts for new Intercom leads
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Intercom + ActiveCampaign
Create or update ActiveCampaign contacts for new emails added to Intercom leads
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Intercom + ActiveCampaign
Create or update ActiveCampaign contacts from new Intercom leads
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Intercom + ActiveCampaign
Add or remove tags on Intercom users when new contacts are added to an ActiveCampaign list
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ActiveCampaign + Intercom

Create ActiveCampaign contacts for newly added lead emails in Intercom

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Intercom + ActiveCampaign

Manage tags for contacts in ActiveCampaign when new conversations occur in Intercom

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Intercom + ActiveCampaign

Add notes to ActiveCampaign contacts for new Intercom leads

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Intercom + ActiveCampaign

Create or update ActiveCampaign contacts for new emails added to Intercom leads

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Intercom + ActiveCampaign

Create or update ActiveCampaign contacts from new Intercom leads

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Intercom + ActiveCampaign

Add or remove tags on Intercom users when new contacts are added to an ActiveCampaign list

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ActiveCampaign + Intercom

Update Intercom user tags based on new or updated ActiveCampaign contacts
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ActiveCampaign + Intercom
Create or update ActiveCampaign contacts when new Intercom users are tagged
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Intercom + ActiveCampaign

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Zapier makes it easy to integrate ActiveCampaign with Intercom - no code necessary. See how you can get setup in minutes.

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New or Updated Custom Object Record" from ActiveCampaign.

Add your action

An action happens after the trigger—such as "Add Note" in Intercom.

You’re connected!

Zapier seamlessly connects ActiveCampaign and Intercom, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Custom Object
  Required
- Trigger Events
  Required
Trigger
Instant
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- Task Type (Optional)
Trigger
Instant
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Contact Joined Inbound WhatsApp Messaging Flow
Triggers when a contact sends a message that starts an inbound WhatsApp messaging flow.
Trigger
Instant
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New Automation Webhook
Triggers when an automation sends out webhook data. To add a webhook in ActiveCampaign, navigate to your Automations section, add or edit an automation, and create a new "Webhook" action.
Trigger
Instant
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- List
  Required
Trigger
Instant
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- List
  Required
Trigger
Instant
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- List (Deprecated)
Trigger
Instant
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New Deal Note
Triggers when a new deal note is created.
Trigger
Instant
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New Deal Added or Updated
Triggers when a new deal is created or existing deal is updated.
Trigger
Instant
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- List
  Required
- Importer_note
Trigger
Instant
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- List
- Skip Unsubscribe Events
- Importer_note
Trigger
Instant
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- Name
  Required
- Website
- Owner
Action
Write
- Account ID
- Name
  Required
- Update Only
  Required
- Account Owner
- Website
Action
Write
- Title
  Required
- Value
  Required
- Owner
- Currency
  Required
- Pipeline
  Required
- Stage
  Required
- Account
- Contact Email Address
Action
Write
- Automation
  Required
- Automation Run
  Required
- Contact ID
  Required
Action
Write
- Contact ID
  Required
- Account ID
  Required
- Job Title
Action
Write
- Contact ID
- Contact Email
- Action
  Required
- Existing Tags
- Tags
Action
Write
- Custom Object
  Required
- Record ID
- External ID
Action
Write
- Title
  Required
- Value
  Required
- Owner
- Currency
  Required
- Pipeline
  Required
- Stage
  Required
- Account ID
- Contact ID
- Description
Action
Write
- Task ID
- Title
- Deal ID
  Required
- Note
- Due Date
  Required
- End Date
- Task Type
  Required
- Assignee
Action
Write
- WhatsApp Phone Number
  Required
- Flow to start
  Required
- First Name
- Last Name
- Email
- External URL
- Custom properties
Action
Write
- Event Key
  Required
- Event Account ID
  Required
- Event Name
  Required
- Event Value
- Contact Email Address
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- ID
- Email Address
- Phone Number
Action
Search
- Deal Title
- Contact Email
Action
Search
- Deal Task Title
  Required
- Deal ID
Action
Search
- Template Name
Action
Search
Lead Converted to User
Triggers when a lead converts to a user.
Trigger
Instant
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Contact Replied
Triggers when a Contact replies to a Conversation in Intercom.
Trigger
Instant
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New Conversation Rating
Triggers when a conversation receives a rating.
Trigger
Instant
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- Message body format
Trigger
Instant
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New Conversation
Triggers when a new Conversation is created by a User in Intercom.
Trigger
Instant
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New User
Triggers when a new User is created.
Trigger
Instant
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Updated Company
Triggers when a company is updated.
Trigger
Instant
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- Updates
  Required
- Update sample
Trigger
Instant
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New Unsubscription
Triggers when a user unsubscribes from Intercom.io emails.
Trigger
Instant
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- Contact identifier type
  Required
- Tag selection method
Action
Write
- Contact Type
  Required
- Message Body
  Required
Action
Write
- User Association Note
- Company
  Required
- Warning
- Name
- Website
- Size
- Monthly Revenue
- Plan
- Industry
- Custom Attributes
Action
Write
- Contact identifier type
  Required
- Tag
  Required
Action
Write
- Contact Identifier
- Message Body
  Required
Action
Write
- Company
  Required
- Tag Name
  Required
- Untag?
Action
Write
- Ticket
  Required
- Title
- Description
- State
- Is Open
- Snoozed Until
- Assigned Admin
- Assigned Team
Action
Write
- Email
  Required
- Custom Attributes
- Created At
- User ID
- Full Name
- IP Address
Action
Write
- Search Mode
- Search Value
Action
Search
- Search Mode
  Required
- Search Value
  Required
Action
Search
- Search Mode
  Required
- Search Value
  Required
Action
Search
- Search Mode
- Search Value
- User Association Note
- Company Name
  Required
- Plan
- Size
- Website
- Industry
- Custom Attributes
- Monthly Revenue
Action
Search or write

- Custom Object
  Required
Trigger
Instant
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Contact Completed WhatsApp Messaging Flow
Triggers when a contact completes a WhatsApp messaging flow.
Trigger
Instant
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New or Updated Account
Triggers when a new account is added or an existing account's details are updated.
Trigger
Instant
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- List
  Required
Trigger
Instant
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- List
  Required
Trigger
Instant
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- List
  Required
Trigger
Instant
Try It
- Task type
Trigger
Instant
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New Deal Task
Triggers when a new deal task is created.
Trigger
Instant
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- Importer_note
Trigger
Instant
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- List
  Required
Trigger
Instant
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- Event
  Required
- Tag
Trigger
Instant
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- Account ID
  Required
- Name
- Website
Action
Write
- List
- ID
- Email Address
- First Name
- Last Name
- Full Name
- Phone Number
- Tags
- Organization Name
- Job Title
Action
Write
- Automation
  Required
- Subscriber Email
  Required
Action
Write
- Email Message
  Required
- List
  Required
- Campaign Name
  Required
Action
Write
- Contact ID
  Required
- List ID
  Required
- Note
  Required
Action
Write
- Task ID
- Title
- Contact ID
  Required
- Note
- Due Date
  Required
- End Date
- Task Type
  Required
- Assignee
Action
Write
- Contact ID
  Required
- Deal ID
  Required
- Role
Action
Write
- Deal
  Required
- Note
  Required
Action
Write
- Deal
  Required
- Title
- Value
- Currency
- Owner
- Pipeline
- Stage
- Account ID
- Contact ID
- Status
- Description
Action
Write
- Action
  Required
- List ID
  Required
- Contact ID
- Email Address
Action
Write
- WhatsApp Phone Number
  Required
- WhatsApp Template to send
  Required
Action
Write
- Name
  Required
Action
Search
- Contact Task Title
  Required
- Contact ID
Action
Search
- Title
- Contact Email
Action
Search
- Email
  Required
Action
Search
Lead Added Email
Triggers when a Lead enters an email address.
Trigger
Instant
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New Lead
Triggers when a new Lead is created.
Trigger
Instant
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- Which Tag?
Trigger
Instant
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New AI Summary
Triggers when an AI-generated summary is created for a conversation in Intercom.
Trigger
Instant
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New Company
Triggers when a new Company is created.
Trigger
Instant
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New Ticket
Triggers when a new Ticket is created in Intercom.
Trigger
Instant
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- Tag
Trigger
Instant
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Updated Contact
Triggers when a Contact is updated in Intercom.
Trigger
Instant
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- Which Tag?
Trigger
Instant
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- Email
  Required
- Note Text
  Required
Action
Write
- Title
  Required
- Description
- Body
- Author
  Required
- State
- Parent Collection
Action
Write
- Event name
  Required
- Created at
- Contact identifier type
  Required
- Metadata
Action
Write
- Ticket type
  Required
- Contact ID
  Required
- Company ID
Action
Write
- Conversation ID
  Required
- Reply Type
  Required
- Reply Body
  Required
- Attachments
Action
Write
- From
  Required
- To
  Required
- Message Type
  Required
- Body
  Required
- Subject
- Template
- Create Conversation Without Contact Reply?
Action
Write
- Lead ID
- Full Name
- Email
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Write
- Lookup Email
  Required
- Full Name
- User ID
- Company ID
- Unsubscribed From Emails
- Phone Number
- Created At
- IP Address
- Custom Attributes
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Search Field
  Required
- Match Type
  Required
- Conversation Status
- Updated After
- Updated Before
Action
Search
- Search Field
  Required
- Match Type
  Required
- Ticket State
- Updated After
- Updated Before
Action
Search
- Conversation ID
  Required
Action
Search
- Search Mode
  Required
- Search Value
  Required
- Lead ID
- Full Name
- Email
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Search or write

For AI agents & developers

Use ActiveCampaign and Intercom with AI agents and code

Beyond Zap workflows. Call ActiveCampaign and Intercom actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.

No code

Connect via Zapier MCP

Expose ActiveCampaign and Intercom actions as tools in any MCP client. Authenticate once, then call them in natural language.

Example actions on this page

Create Account
Add Note

Works with

Claude · ChatGPT · Cursor · any MCP-compatible client

Connect Zapier MCP

Typescript

Call from code with the Zapier SDK

Trigger ActiveCampaign and Intercom actions from backend services, scripts, or agent code.

Install

# TypeScript / Node
npm install @zapier/zapier-sdk

Run an action

import { createZapierSdk } from '@zapier/zapier-sdk';

const zapier = createZapierSdk();
await zapier.runAction({ /* activecampaign / intercom action */ });

Run the SDK docs

There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Practical ways you can use ActiveCampaign and Intercom

Track new Intercom users in ActiveCampaign.

When a new user is created in Intercom, Zapier automatically adds or updates their information in ActiveCampaign. This ensures your CRM always reflects the latest user contacts, consolidating customer info for better targeting.

Business Owner

Try it

Notify engineers about task completion.

When a deal task is completed in ActiveCampaign, Zapier sends a message to Intercom to notify a specific user or team. This improves cross-team communication and ensures engineers are aware when a task is ready for the next step in the workflow.

Engineering

Try it

Send leads from ActiveCampaign to Intercom.

When a new contact is added to a list in ActiveCampaign, Zapier creates or updates the lead in Intercom. This allows marketing teams to easily manage and engage with qualified leads across channels without manual data entry.

Marketing & Marketing Ops

Try it

Learn how to automate ActiveCampaign on the Zapier blog

Learn how to automate Intercom on the Zapier blog

Make work flow with AI

Level up your ActiveCampaign to Intercom integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

Frequently Asked Questions about ActiveCampaign + Intercom integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with ActiveCampaign and Intercom

What is required to set up the integration between ActiveCampaign and Intercom?

To integrate ActiveCampaign with Intercom, you need active accounts on both platforms. Ensure you've set up the necessary APIs or access tokens from both applications to authenticate and authorize data transfer. This setup allows triggers in one application, like adding a contact or updating a lead, to perform actions in the other platform.

How do triggers and actions work between ActiveCampaign and Intercom?

Triggers are events that occur in one application which can prompt an action in another. For instance, when a new lead is added in ActiveCampaign (trigger), it can automatically create or update a user in Intercom (action). This seamless flow aids in maintaining synchronized data across both platforms.

Can I customize data fields when syncing between ActiveCampaign and Intercom?

Yes, customization of data fields is possible when syncing between these two platforms. You can map specific fields from ActiveCampaign to correlated fields in Intercom during the setup process, allowing for tailored data integration.

Are there any limitations on the types of data that can be synced?

While most contact and lead information can be synced between ActiveCampaign and Intercom, certain custom fields may require mapping adjustments. Also, complex data structures might need additional configuration so they fit within supported field types.

How do I troubleshoot issues with my integration?

When issues arise with your integration between ActiveCampaign and Intercom, first check the API authentication settings. Verify trigger and action configurations as incorrect mappings often cause failures. Additionally, consulting our support documentation or reaching out to our support team may provide solutions.

Is real-time syncing supported between ActiveCampaign and Intercom?

Yes, real-time syncing is supported. Once a trigger event occurs in either application—such as adding or updating a contact—the corresponding action will execute almost immediately on the other platform.

Can I deactivate certain triggers without affecting others?

Certainly! Within your integration settings, you have the option to deactivate specific triggers without impacting other active workflows. This feature allows for selective management of automated tasks according to your current business needs.

About ActiveCampaign

ActiveCampaign is an autonomous marketing platform built to transform how marketers, agencies, and business owners work.

Learn moreLearn moreHelpHelp

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About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.

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Connect ActiveCampaign and Intercom to power AI-driven automation

Launch your first automated workflow

Create ActiveCampaign contacts for newly added lead emails in Intercom

Manage tags for contacts in ActiveCampaign when new conversations occur in Intercom

Add notes to ActiveCampaign contacts for new Intercom leads

Create or update ActiveCampaign contacts for new emails added to Intercom leads

Create or update ActiveCampaign contacts from new Intercom leads

Add or remove tags on Intercom users when new contacts are added to an ActiveCampaign list

Create ActiveCampaign contacts for newly added lead emails in Intercom

Manage tags for contacts in ActiveCampaign when new conversations occur in Intercom

Add notes to ActiveCampaign contacts for new Intercom leads

Create or update ActiveCampaign contacts for new emails added to Intercom leads

Create or update ActiveCampaign contacts from new Intercom leads

Add or remove tags on Intercom users when new contacts are added to an ActiveCampaign list

Update Intercom user tags based on new or updated ActiveCampaign contacts

Create or update ActiveCampaign contacts when new Intercom users are tagged

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Choose a trigger

Add your action

You’re connected!

Supported triggers and actions

Use ActiveCampaign and Intercom with AI agents and code

Connect via Zapier MCP

Call from code with the Zapier SDK

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

Practical ways you can use ActiveCampaign and Intercom

Track new Intercom users in ActiveCampaign.

Notify engineers about task completion.

Send leads from ActiveCampaign to Intercom.

Learn how to automate ActiveCampaign on the Zapier blog

5 popular ways to use Zapier's ActiveCampaign integration

How to add or update ActiveCampaign contacts for new WooCommerce orders

Learn how to automate Intercom on the Zapier blog

6 ways to automate Intercom with Zapier

Make work flow with AI

Frequently Asked Questions about ActiveCampaign + Intercom integrations

Connect ActiveCampaign to Intercom on the world's largest no-code automation platform